Nominated for 2013 Steel Design Awards of Excellence, Renaissance Edmonton Airport Hotel offers you far more than the typical airport hotel experience. Whether you're laying over or in need of a lie-down, luxurious touches like in-room Keureg® coffee machines and state-of-the-art fitness center make you feel right at home. While soundproofed modular solidwall construction and tripleglazed, argon-filled glass, ensures there's always time for quiet moments.
WHAT WE ARE LOOKING FOR:
We are looking for a Banquet Captain to help lead our Banquet team here at the Renaissance!
This position is a permanent full time salaried position
WHY WORK FOR US?
We have a great benefit plan that includes extensive medical and dental as well as life insurance. This plan is 80% covered by the hotel for all coverage. This position also includes a dry cleaning benefit, loyalty days, free meal in staff cafeteria, and RRSP matching up to 3%. We also offer a great loyalty program, rewards and recognition program offering thousands of prizes, food and beverage discounts, event referral program, associate referral program, educational assistance, extensive employer paid training, and, we have a world renowned travel program which can have you staying in hotels across the world for as little as $29 a night!
The Renaissance Edmonton Airport Hotel is Edmonton’s newest alternative for individuals looking for a trendy upscale banqueting experience. With multiple banquet rooms including off site catering functions, the Banquet Captain will be responsible for overseeing the execution of numerous different meetings and events
Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
Maintains service and sanitation standards in all banquet areas
Acts as the guest service role model for the Beverage and food department and provides a good example of superior customer services
Assists servers on the floor during meal periods and high demand times.
Handles guest problems and complaints.
Ensures staff understands local liquor laws.
Monitors alcohol beverage service in compliance with local laws.
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
Ensures associates receive on-going training to understand guest expectations.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Ensures compliance with food handling and sanitation standards.
Manages service delivery in banquets to ensure excellent service from point of entry to departure
Ensures corrective action is taken to continuously improve service results.
Incorporates event satisfaction as a component of departmental meetings with a focus on continuous improvement.
Ensures recognition is taking place across areas of responsibility.
Recognizes good quality products and presentations.
CANDIDATE QUALIFICATIONS & REQUIREMENTS
Education and Experience
High school diploma or GED; 2 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the food and beverage, culinary, or related professional area.