Nominated for 2013 Steel Design Awards of Excellence, Renaissance Edmonton Airport Hotel offers you far more than the typical airport hotel experience. Whether you're laying over or in need of a lie-down, luxurious touches like in-room Keureg® coffee machines and state-of-the-art fitness center make you feel right at home. While soundproofed modular solidwall construction and tripleglazed, argon-filled glass, ensures there's always time for quiet moments.
WHAT WE ARE LOOKING FOR:
We are looking for a DTS Agent to join our Front Desk Team at the Renaissance!
This position is a permanent full time hourly position for 32 hours per week
WHY WORK FOR US?
We have a great benefit plan that includes extensive medical and dental as well as life insurance. This plan is 80% covered by the hotel for all single coverage. We also offer a great loyalty program and, have a travel program which can have you staying in hotels across the world for as little as $29 a night!
The Renaissance Edmonton Airport Hotel offers in room dining options for all of our 213 exquisite guest rooms. This menu will feature customized options from our HALO Bar|Bistro menu and will allow all of our guests the option to enjoy our amazing cuisine from the comfort of their room. We are looking for a candidate to join the Front Desk Team in our DTS office to place IRD orders and maintain communication with guests over the phone in regards to various concerns. This individual will create relationships with the guests that lead to Renaissance and property loyalty.
Welcome and acknowledge all guests according to company standards
Have knowledge of hotel, hotel staff and hotel services, including the hours of operation for all departments involved and in the surrounding areas; has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
Understands various payment options, procedures of Room Service and the ability to up-sell.
Handle all emergencies according to established procedures
Ensure that all customer complaints are recorded in the GXI (Guest Experience Platform) and incident log book in a timely and professional manner.
Ensure that all guests who experience a problem receive an appropriate response, any promised compensation is delivered and an appropriate follow-up in a timely and professional manner.
Anticipate and address guests' service needs, and thank guests with genuine appreciation.
Speak with others using clear and professional language
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Communicate with Kitchen staff on IRD orders
Answer guest inquiries to selections on F&B menu
Place and log call back for In room dining orders
Notify guests and management of delays in service delivery.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen and IRD server.
Maintain cleanliness of work areas throughout the day.
Record transaction in MICROS system at time of order.
Perform other reasonable job duties as requested by Supervisors.
CANDIDATE QUALIFICATIONS & REQUIREMENTS
Education and Experience
High school diploma or GED
Able to work with little supervision.
Superior customer service skills with prior experience in the hospitality industry
Able to lift heavy objects.
Prior hotel experience is a strong asset