Shuttle Driver/Bell Ambassador
Nominated for 2013 Steel Design Awards of Excellence, Renaissance Edmonton Airport Hotel offers you far more than the typical airport hotel experience. Whether you're laying over or in need of a lie-down, luxurious touches like in-room Keurig® coffee machines and state-of-the-art fitness center make you feel right at home. While soundproofed modular solid wall construction and triple-glazed, argon-filled glass, ensures there's always time for quiet moments. Company Website: Renaissance Edmonton Airport Hotel
We are looking for a Bell Desk Ambassador to join our Front Office team and drive the hotel shuttle!
This position is a permanent part time position and pays $14.50 an hour
As the Shuttle Driver, you will be using the hotel shuttle to drive guests to and from locations in the City of Edmonton and Leduc County as approved by management. On the way, you will engage our Discoverers as appropriate, helping them create their own personal adventure. You will assist guests with luggage as appropriate; keep the hotel shuttle sparkling clean at all times; always ensure the complete safety of your passengers and represent the hotel professionally.
During times where shuttle service is not needed, you will function as a member of our Bell team. You will greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearances are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Must have previous customer service experience (hotel preferred).
Must possess a Class 4 license and a clean driving abstract to perform Shuttle Driver duties. We will need to see your abstract to be considered for this position
Must have extensive knowledge of the local area.
Must have exceptional communication skills including verbal and written.
Strong computer skills; knowledge of FSPMS, MARSHA, GUESTWARE and MICROS an asset.
Ability to multi-task and handle multiple transactions at one time.
Must present a professional appearance, representing the R Image Standard.
Flexible availability including days, evenings, overnights, weekends and holidays.