Nominated for 2013 Steel Design Awards of Excellence, Renaissance Edmonton Airport Hotel offers you far more than the typical airport hotel experience. Whether you're laying over or in need of a lie-down, luxurious touches like in-room Keurig® coffee machines and state-of-the-art fitness center make you feel right at home. While soundproofed modular solid wall construction and triple-glazed, argon-filled glass, ensures there's always time for quiet moments. Company Website: Renaissance Edmonton Airport Hotel
We are looking for a Night Audit Manager to join our Front Desk team here at the Renaissance!
This position is a permanent full time salaried position.
The Renaissance Edmonton Airport Hotel is looking for a Night Audit Manager to act as an ambassador for world’s leading lifestyle brand. The Night Audit Manager will be responsible for not only their personal night audit duties, but also overseeing the hourly night audit ambassador at the front desk and the night ambassador in Delighted to Serve; as well as coordinating crisis management and emergency procedures. The Night Audit Manager will also be instrumental in achieving and maintaining LQA and GSS goals for the front office
•Mechanical prooﬁng the totals of charges and payments
•Further review of account activity, including guest accounts, house accounts, and group routing
•Tracking charges and payments (debits and credits) and the departmental receipts and charges on a daily basis.
•Monitoring the credit limit of guest and group accounts.
•Running the daily night audit reports prior to rolling the day; responsible for balancing both their own and the ambassador’s shift prior to closing out the day using the “blind drop” procedure
•Recognizing and appreciating Marriott Rewards Elite level guests; knowledge of Marriott Rewards enrollment for new guests.
•Responsible for the training and on boarding of new Night Audit ambassadors.
•Welcome and acknowledge all guests according to Renaissance standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
•Maintain LQA and GSS goals.
•Speak with guests, fellow ambassadors and management using clear and professional language.
• Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other ambassadors.
•Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
•Responsible for facilitating the proper emergency evacuation procedure with all departments of the property.
•Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
•Ensure adherence to quality expectations and standards.
•Stand, sit, or walk for an extended period of time.
•Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
•Perform other reasonable job duties as requested by the Front Office Manager.
Education and Experience
•High school diploma or GED; 2 years experience in a management or supervisory role within a hotel.
•2-year degree from an accredited post-secondary institution in, Hotel and Event Management, or related major; 2 years’ experience in any management role.
•Knowledge of FSPMS, MARSHA and GuestWare considered an asset.
•Ability to work days, evenings and weekends as business demands
Skills and Knowledge
•Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
•Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
•Writing - Communicating effectively in writing as appropriate for the needs of the audience.
•Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
•Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
•Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
•Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
•Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
•Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
•Leadership – Ability to train and performance manage ambassadors.
•Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
•High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
•Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
•Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.