Assistant Front Office Manager
Nominated for 2013 Steel Design Awards of Excellence, Renaissance Edmonton Airport Hotel offers you far more than the typical airport hotel experience. Whether you're laying over or in need of a lie-down, luxurious touches like in-room Keurig® coffee machines and state-of-the-art fitness center make you feel right at home. While soundproofed modular solid wall construction and triple-glazed, argon-filled glass, ensures there's always time for quiet moments. Company Website: Renaissance Edmonton Airport Hotel
We are looking for an Assistant Front Office Manager to join our team here at the Renaissance!
This position is a permanent full time salaried position.
VALUES AND CORE RESPONSIBILITIES
Turn Guests Into Fanatics
•Recognizing and appreciating Marriott Rewards Elite level guests; knowledge of Marriott Rewards enrollment for new guests.
•Monitoring all areas of the Front Office including: Front Desk, Delighted to Serve (Switchboard), Bell and Navigator Desk.
•Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
•Responsible for facilitating the proper emergency evacuation procedure with all departments of the property.
•Be prepared to do what our competitors won’t or can’t do, to create fanatical experiences and loyal guests.
Be A Passionate Competitor
•Monitor room inventory and ensure the daily rate strategy maximizes Revpar.
•Maintain brand leading brand compliance standards and guest satisfaction goals through proactive problem solving, operational presence and excellent situational awareness.
•Ensure labour and operating costs are controlled prudently while assuring resources are consistently available.
•Track relevant KPI’s and ensure plans are created and executed to achieve superior results.
•Supervise, monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
•Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies and knowledge of local area and events.
•Responsible for the training and on boarding of new ambassadors.
•Required to motivate and manage Ambassador performance.
Choose to Have Fun
•Speak with guests, fellow ambassadors and management using clear and professional language.
•Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other ambassadors.
•Ensure uniform and personal appearance is clean and professional in accordance with R Image.
•Be an active participant in the Discovery lifestyle.
•Available to cover morning, afternoon, evening and overnight shifts as required.
•Maintain confidentiality of proprietary information, and protect company assets.
•Ensure adherence to quality expectations and standards.
•Stand, sit, or walk for an extended period of time.
•Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
•Perform other reasonable job duties as requested.
Education and Experience
•High school diploma or GED; 3 years progressive experience in a management or supervisory role within a full-service, branded hotel.
•2-year degree from an accredited post-secondary institution in Hotel Management, or related major; 2 years’ experience in any management role.
•Knowledge of FSPMS, MARSHA and GXP considered an asset.
Skills and Knowledge
•Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
•Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
•Writing - Communicating effectively in writing as appropriate for the needs of the audience.
•Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
•Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
•Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
•Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
•Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
•Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
•Leadership – Ability to train and performance manage ambassadors.
•Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
•High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
•Planning and Organizing - Skilled at establishing courses of
action for self and others to ensure work is completed efficiently.
•Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.