Ramp Lead; Part-Time Morning Shift

Employer Info

Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in both Alberta and British Columbia, EFC offers a diverse range of aviation services to meet the needs of airport users. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.   EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.   Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities.   Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities and to apply for this role.   Please include your resume and cover letter when applying for this position; indicating the position title and location you are applying for in the subject line.   We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

Description

Our Edmonton location is seeking experienced Ramp Leads to support our diverse operations for part-time morning shift positions. The successful applicants must be available between 4:30am and 9:00am.

Main Functions:
Ramp Leads support all ground handling operations, de-icing applications and possibly some fueling situations. Ramp Leads must lead a team of Ramp Agents on all ground handling responsibilities and report to, support and take direction from the Operations Supervisor.

Responsibilities:
• Ensure adherence of corporate, departmental and OH&S policies and procedures.
• Plan, design and perform ramp services according to standards set by Executive Flight Centre
• Accountable for directing all ramp activities including; aircraft parking positions, flight lead assignments, and passenger movement.
• Provide training, guidance and mentorship to ramp staff in operational requirements for aircraft and ramp functions.
• Direct, plan, prioritize and organize day to day ramp operations effectively, delegating tasks appropriately and efficiently to the Ramp Agents.
• Follow Ground Operations Manual to administer company’s policies and procedures effectively providing excellent role modeling, leadership and setting the highest standard of performance.
• Marshall, chock, load and unload aircraft.
• Ramp services, including operations and maintenance of ground service equipment.
• Groom aircraft, including lavatory and potable water.
• Direct passengers on the apron as instructed by Passenger Service Agents.
• Function as Flight Lead and collaborate with Passenger Service Agents to ensure smooth ramp operations.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous and respectful customer service through compliance and participation in the Company’s Step Up to Customer Service Program.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Plan, design and perform ramp services according to the standards set by Executive Flight Centre.
• Load and unload aircraft.
• Marshall and chock aircraft.
• Provide a variety of servicing on aircraft.
• Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting.
• Direct passengers on the apron as instructed by passenger service agents.
• Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
• Operate all ground service equipment.
• Perform audits on handling, safety and security as required including involvement in implementation regarding cargo and aircraft handling.
• Provide award-winning ground handling services including building quality relationships with customers.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Troubleshoot issues within the ground handling process.
• Responsible to clean all company vehicles, GSE equipment and Fuel Trucks.
• Back-up/support Aircraft Refuelers and/or Line Technicians as required.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous and respectful customer service through compliance and participation in the Company’s Step Up to Customer Service Program.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Special Requirements

Qualifications and Experience:
• Completion of High School Diploma.
• Previous experience in the aviation industry in a similar role would be an asset.
• A valid class 5 driver’s license is required – No Graduated Driver’s License permitted.
• A current/valid Restricted Area Identity Card (RAIC) is required
• Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
• Obtain a restricted operator’s certificate (radio license) within 60 days of employment.
• First Aid and CPR would be an asset.
• Must work shift work, weekends and stat holidays.
• Able to work inclement weather, overtime and extended shifts.
• Able to effectively communicate both verbally and in writing.
• Able to lift or move up to 60 lbs independently.
• Able to work in confined spaces.
• Highly motivated and able to work with minimal or no supervision.
• Basic mathematics, trouble shooting skills and excellent attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally.
• A strong work ethic and positive team attitude.
• Professional, punctual, meticulous and diligent.
• Able to work collaboratively as a productive member of the EFC Team
• Must meet all requirements and training for Ramp Agent positions and show demonstrated proficiency in all areas.
• Training and certification required by EFC standards
• Clean Driver’s Abstract is required as a condition of employment.
• Highly motivated and able to work with minimal or no supervision

Apply Now

Employer Website

Executive Flight Centre Fuel Services Ltd.

Start Date: September 5, 2019

End Date: September 29, 2019

Positions Available:1

Relevant Work Experience:1 Year

Education Level:High School