Passenger Service Agent

Employer Info

ATS is an international airline service provider located in more than 40 locations within Canada and the United States. We provide ramp services, fuelling, passenger service, aircraft grooming, and facilities management service to more than 40 airlines and airport authorities. We have more than 2,100 aviation professionals that provide these services, and we are all committed to providing the highest quality service in the safest environment for both our customers and team members!


Does the idea of meeting people from around the world excite you?

Are you a detail-oriented problem solver who focuses on providing outstanding customer service?

Then let your career take off with ATS as a Passenger Service Agent!

Ideal candidates have at least one year of face-to-face customer service experience in aviation, retail, hotels, or healthcare.

ATS provides paid on the job training, advancement opportunities, and safety incentive bonuses.

As an ATS Passenger Service Agent you will:
•Check in passengers and their luggage at the ticket counter and gates.
•Patiently handle customer concerns and complaints regarding ticketing and baggage handling
•Knowledgeably answer inquiries regarding flight schedules, fares and other questions as they arise
•Make announcements at gate or over general PA system regarding flight activity
•Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
To be an ATS Passenger Service Agent you must:
•Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
•Have proficient computer skills
•Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent
•Possess a valid driver’s license with a clean driving record (only required for some airports)
•Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background check

Special Requirements

As an ATS Passenger Service Agent you must be able to:

•Lift up to 70 pounds (32 kg) on a regular basis
•Stand, lift, bend, push and pull on a frequent basis and for extended periods
•Work around jet and machinery noises
Airport Terminal Services (ATS) is an international ground handler that supports the airline industry. We are committed to delivering the aviation community quality services by maintaining the highest level of safety and supplying efficient, effective staff.

Airlines are 24/7 so we need our ATS Passenger Service Agents to be flexible to work various shifts including nights, weekends and holidays. The successful ATS agent brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

ATS employees should apply through Oracle
M/F Disabled and Vet Equal Employment Employer

Apply Now


Airport Terminal Services

Start Date: October 8, 2019

End Date: October 31, 2019

Positions Available:1

Relevant Work Experience:1 Year

Education Level:High School

Job Status:Part Time