Guest Service Agent
Nominated for 2013 Steel Design Awards of Excellence, Renaissance Edmonton Airport Hotel offers you far more than the typical airport hotel experience. Whether you're laying over or in need of a lie-down, luxurious touches like in-room Keurig® coffee machines and state-of-the-art fitness center make you feel right at home. While soundproofed modular solid wall construction and triple-glazed, argon-filled glass, ensures there's always time for quiet moments. Company Website: Renaissance Edmonton Airport Hotel
WHAT WE ARE LOOKING FOR
We are looking for a Reception Ambassador to join our Front Office team!
This position is a permanent full-time position with a minimum of 30 hours a week and pays $17.50 per hour.
WHY WORK FOR US?
We have an excellent benefits plan that includes comprehensive medical and dental as well as life insurance. This plan is 80% covered by the hotel for all single coverage. We also offer a great loyalty program and have a travel program that can have you staying in hotels across the world at employee discounted rates!
In-house management training program
Quarterly fun work events unlike anyone else’s
On-demand pay - get paid whenever you want
50% off food and beverage for you and your friends
Monthly talent rallies with food and entertainment
Work with an award winning team
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when explained. Today, you bring your style to every experience. You live life to discover. You are passionate about your neighbourhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night; it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs, including resolving any late and disputed charges. The answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed—supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' checks and traveller's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
CANDIDATE QUALIFICATIONS & REQUIREMENTS
Must have previous customer service experience (hotel preferred).
Must have extensive knowledge of the local area.
Must have exceptional communication skills, including verbal and written.
Strong computer skills; knowledge of FSPMS, MARSHA, GUESTWARE and MICROS an asset.
Ability to multi-task and handle multiple transactions at one time.
Must present a professional appearance, representing the R Image Standard.
Flexible availability, including days, evenings, overnights, weekends and holidays.