Hostess

Employer Info

Nominated for 2013 Steel Design Awards of Excellence, Renaissance Edmonton Airport Hotel offers you far more than the typical airport hotel experience. Whether you're laying over or in need of a lie-down, luxurious touches like in-room Keurig® coffee machines and state-of-the-art fitness center make you feel right at home. While soundproofed modular solid wall construction and triple-glazed, argon-filled glass, ensures there's always time for quiet moments. Company Website: Renaissance Edmonton Airport Hotel 

Description

WHAT ARE WE LOOKING FOR

We are looking for a Hostess to join our Food & Beverage Team here at the Renaissance!

This position is a permanent full-time hourly position.

WHY WORK FOR US?

We have a great benefit plan that includes extensive medical and dental as well as life insurance. This plan is 80% covered by the hotel for all single coverage. We also offer a great loyalty program and have a travel program which can have you staying in hotels across the world for as little as $29 a night!

Other perks:

Free parking/747 Bus Pass Reimbursement

On-demand pay - get paid whenever you want!

In-house management training program

Quarterly fun work events unlike anyone else!

50% off food and beverage for you and your friends

Monthly talent rallies with food and entertainment

Work with an award-winning team

POSITION PROFILE

HALO Bistro|Bar is Edmonton’s newest alternative for individuals looking for a trendy upscale dining experience. Offering both traditional and locally indigenous menu options, HALO is truly a unique dining experience that emphasizes urban culture with a modern flair. The ambassadors of HALO will operate the 100 seat bar and 100 seat restaurant to ensure that all dining guests receive the best possible experience.

CORE RESPONSIBILITIES

To greet and seat guests in the restaurant using all the techniques and steps outlined in the service standards of Renaissance hotels.
To ensure that each guest is greeted with warm, friendly enthusiasm and seated at his/her table in the fastest possible time
To set the tone of aggressive hospitality that will continue all through the restaurant, during the entire meal period.
To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in a manner that is fair to all servers.
To seat guests in a manner that every guest will receive the fastest and the most courteous service at all times.
Follow host/ess opening and closing checklist thoroughly.
Assign stations to servers; assign side work following side work schedules.
Maintain guest flow charts to track number of guests to each station and to track volume per hour.
Ensure that the entrance to the restaurant has someone there to greet guests at all times.
Ensure that the front of the restaurant is spotless at all times.
Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
Pitch in and help in service, whenever the need arises.
Have an excellent knowledge about the city and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc.
Have an excellent knowledge about the wines and different items on the menu in order to be able to help guests, answer questions and offer suggestions.
Be thorough about the knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
Effectively check out all servers as they finish their shifts to make sure that all of the following are completed:
All tables completely set-up, check salt and pepper, sugar, etc.
All side work assigned is completed.
All carpeted areas in the station are clean and neatly swept.
All check issues are recounted and closed at the register or returned.
Check all associates for proper name tags, shoes, clean and proper uniforms, appearance.
Communicate all necessary information to incoming host/ess and supervisor and write down all messages in the host/ess communication log.
Conduct menu class and taste panels in conjunction with the supervisor/manager and the kitchen.
Relieve cashiers for their breaks.
CANDIDATE QUALIFICATIONS & REQUIREMENTS

Education and Experience

High school diploma or GED.
Experience in the food and beverage, culinary, or related professional area.

Renaissance Hotel

Start Date: November 17, 2022

End Date: December 17, 2022

Positions Available:1

Job Status:Full Time