Guest Service Agent - PT

Employer Info

Nominated for 2013 Steel Design Awards of Excellence, Renaissance Edmonton Airport Hotel offers you far more than the typical airport hotel experience. Whether you're laying over or in need of a lie-down, luxurious touches like in-room Keurig® coffee machines and state-of-the-art fitness center make you feel right at home. While soundproofed modular solid wall construction and triple-glazed, argon-filled glass, ensures there's always time for quiet moments. Company Website: Renaissance Edmonton Airport Hotel 

Description

WHAT WE ARE LOOKING FOR

Hey there! We're on the lookout for a Reception Ambassador extraordinaire to join our Front Office team! This isn't your typical gig—it's a permanent part time spot, 20 hours a week, with a cool $18.50 per hour!

WHAT’S IN IT FOR YOU?

At Renaissance, we believe that taking care of our employees is just as important as taking care of our guests. As part of our Renaissance team, you'll enjoy a comprehensive benefits plan that includes medical and dental coverage, as well as life insurance. And the best part? 80% of the cost is covered by the hotel for all single coverage.

But the perks don't stop there! As a Renaissance employee, you'll have access to our travel program, which offers discounted rates for Marriott hotels across the globe.

We also know that getting to work can be a hassle, so we offer free parking or 747 bus pass reimbursement. And, with our in-house management training program, you'll have the opportunity to develop your skills and grow in your career.

We like to have fun too! That's why we organize quarterly work events that are unlike anyone else's. And with our on-demand pay system, you can get paid whenever you want.

Hungry? No problem! Our talented chefs cook up delicious meals for our staff every day, so you don’t have to worry about your meals! You and your friends can also enjoy a 50% discount on food and beverage at our hotel. Plus, our quarterly talent rallies offer food and entertainment for all employees.

But the best part of working at Renaissance? You'll be a part of an award-winning team that values your contributions and recognizes your hard work. Come join us and see for yourself why Renaissance is the place to be!

WHAT YOU NEED TO KNOW

Were you that curious kid who peeked into every nook, cranny, and cabinet, always asking, "Why?" Yep, that's your vibe! You live life to discover, and your neighborhood is your treasure map. You're not into ordinary; you seek the extraordinary! You’ve got authentic style, natural curiosity, and a warm way with people. If that's your groove, then this is your jam! Renaissance isn't just a pit stop to spend the night; it’s a place to discover. We're not just hiring anyone; we're looking for someone exactly like you!

As a Guest Service Agent, It's your time to shine as the master of check-ins and check-outs! Get ready to confirm reservations, hand out room keys (with a flourish, of course!), and even solve any mystery charges like a detective – all with a big smile!
You’ll also have to dance through all kinds of payments—room charges, cash, or checks We trust you to settle any late-night bill debates and bid farewell to guests leaving us, ensuring everything's smooth as silk.
Prepare to become the voice behind the scenes! You'll field guest calls, messages, and even the odd carrier pigeon with ease. Ever dreamt of coordinating with housekeeping to track readiness of rooms for check-in? Well here’s your chance!
Become the human GPS! Guide guests through parking, dispatch bell staff if needed, and be the Google Maps of our locale! Guests will love your recommendations for secret local spots and hidden gems!
Numbers don't scare you! Run those daily reports like a pro, catching any special requests and ensuring accuracy! Close the day with a smile, counting cash like a champ, and keeping things shipshape according to our Accounting wizards.
Your eagle eyes ensure our guests and team are safe! You'll follow safety protocols like a pro and protect our company, guest, and employee secrets while always rocking a clean, professional look!
Guests will feel the love! Welcome them with open arms, anticipate their needs like a mind-reader, and make everyone feel appreciated! Your positive vibe and clear communication will make you everyone's favorite!
Lastly, your agent abilities include lifting, moving, and even performing other tasks as requested by our awesome Supervisors!

Special Requirements

WHAT YOU NEED TO BE CONSIDERED

Local Knowledge: Familiarity with the local area is important for assisting guests effectively.
Strong Communication Skills: Excellent verbal and written communication skills are a must.
Computer Proficiency: Knowledge of systems like FSPMS, MARSHA, GUESTWARE, and MICROS would be advantageous.
Multi-Tasking Ability: Being able to handle multiple transactions simultaneously is beneficial.
Professional Appearance: Maintain a professional appearance in line with the R Image Standard.
Flexible Availability: Ability to work various shifts including days, evenings, overnights, weekends, and holidays is required.