Lead Concierge

Employer Info

Nominated for 2013 Steel Design Awards of Excellence, Renaissance Edmonton Airport Hotel offers you far more than the typical airport hotel experience. Whether you're laying over or in need of a lie-down, luxurious touches like in-room Keurig® coffee machines and state-of-the-art fitness center make you feel right at home. While soundproofed modular solid wall construction and triple-glazed, argon-filled glass, ensures there's always time for quiet moments. Company Website: Renaissance Edmonton Airport Hotel 

Description

WHAT WE ARE LOOKING FOR

Ready to be the heartbeat of our Front Desk team at the Renaissance? We’re looking for a vibrant Lead Navigator who’s passionate about lifestyle brands, local culture, and delivering unforgettable experiences. This full-time position offers a $20.50 hourly rate and a set Monday-to-Friday schedule!

As a Renaissance Navigator, you’re more than just a concierge—you’re a trendsetter, innovator, and explorer, drawing inspiration from other lifestyle brands that go beyond selling products, to selling an experience through offering strong community connections and unique guest experiences. With your passion for discovery, you’ll bring creativity and originality to every interaction, crafting meaningful, personalized moments for our guests.

Our guests aren’t seeking typical tourist attractions—they want to immerse themselves in the city like locals. We’re searching for someone with a deep love for Edmonton and a knack for uncovering its hidden gems. You’ll use your up-to-date expertise in food, beverage, art, culture, and events to create a curated catalog of the best local offerings. Whether it's connecting guests to new experiences in the city, boutique cafés, or art pop-ups, your recommendations will be at the heart of their journey.

If you’re passionate about blending urban culture with exceptional service and thrive on creating standout moments, this is the role for you!

WHAT YOU NEED TO KNOW ABOUT THE JOB

Local Expert: Be the ultimate Edmonton insider. Explore local spots firsthand, record your observations, and build strong relationships with venues. Show guests and fellow ambassadors your great discoveries and create engaging material to showcase these findings.
Brand Ambassador: Represent the Renaissance lifestyle brand at local events, promoting and educating the public about our unique offerings.
Navigator Guides: Create, maintain, and distribute weekly Navigator Guides for guests and the daily internal R-Ways document.
Elite Guest Welcome: Craft special welcome amenities for our Elite guests.
Guest Service Agent Duties: Handle check-ins and check-outs, process payments, and address guest calls, messages, requests, and concerns.
Room Readiness: Coordinate with Housekeeping to ensure rooms are ready for check-in.
Daily Reports: Run daily arrival and departure reports, identify special requests, and ensure report accuracy.
Market Procurement: Coordinate with the purchaser to procure items for the Reception market.
Physical Activity: Be prepared to stand, sit, or walk for extended periods and move, lift, carry, push, or pull objects up to 10 pounds without assistance.
Additional Duties: Perform other reasonable tasks as requested by Supervisors.

WHAT’S IN IT FOR YOU

At our hotel, we believe in taking care of our team members just as much as we take care of our guests. That's why we offer a fun and exciting range of benefits that are sure to keep you happy, healthy, and well-fed.

We offer more than just a paycheck; we provide a fantastic benefit plan that includes extensive medical, dental, and life insurance coverage, with the hotel contributing 80% for single and family coverage. Plus, our loyalty program and travel program open up a world of discounted rates for Marriott hotels across the globe for you and your friends & family.

But we don't just feed your wanderlust - we also feed your appetite. Our chefs whip up delicious staff meals every day, so you can fuel up for a busy day of representing the Renaissance brand and assisting guests and clients.

That's not all! Enjoy free parking or get reimbursed for your 747 Bus Pass. You can also say goodbye to waiting for payday with our on-demand pay system. Plus, you'll enjoy a 50% discount on food and drinks for you and your friends at HALO Bar|Bistro, so you can always have a good time without breaking the bank. Our in-house management training program ensures you're always growing. And, get ready for some unforgettable fun with our quarterly work events.

As a member of our award-winning team, you'll be the expert in welcoming and guiding our guests and clients to the best experiences in town. From sharing insider knowledge about local hotspots to anticipating their needs, you'll create lasting impressions on our guests' journeys.

Special Requirements

WHAT YOU NEED TO BE CONSIDERED

Passion to Discover

Constantly seeks out new, unique experiences to share with our Discoverers
Actively researches new experiences both online and in person
Is up to date with current trends in events, venues, food, beverage, arts and lifestyle
Must have strong beverage knowledge and be comfortable entertaining in a licensed environment
Outgoing and engaging personality

Builds partnerships and relationships with local businesses, venues and organizations
Maintains a presence in the hotel lobby during peak times with the objective of provoking discovery and delivering excellent guest satisfaction and service
Independently minded with the ability to interact with various types of people. Able to work well individually and as a member of a team.
Locally Engaged

Passionate about the city, and sharing the micro-local with our discoverer guests.
Advocates for new discoveries and is a resource for other Navigators
Understands what is indigenous to Edmonton and the Leduc County area
Exceptional communication skills

Able to clearly and professionally communicate in English both verbally and written
Strong preference given to candidates with published writing experience whether this is in traditional publications or ongoing / guest blogs
Aptitude for photography in keeping with Renaissance Look Book standards
Skilled at “In the Moment” marketing
Strong attention to detail
Uniquely on trend

Creates a personal lifestyle image that is chic, independent, intriguing, authentic and on the leading edge of trend
Must present a professional appearance, representing the R Image Standard.

Regular work days are Monday to Friday, but flexible availability including days, evenings, overnights, weekends and holidays as needed would be preferred.

Become part of a team that transforms ordinary trips into inspiring journeys of discovery. Apply now and turn your local knowledge and passion into unforgettable experiences for our guests!